Account Director

Job Description:

Account Director

Leicester (Hybrid)

£75,000

The Opportunity: Account Director

A well-established and fast-growing digital solutions provider is seeking an experienced Account Director to join its commercial leadership team.

This is a senior, revenue-generating position responsible for expanding key strategic accounts and securing new business across SME and mid-market organisations. The business delivers tailored solutions across Managed IT, Cloud, Cyber Security, Data & AI, as well as specialist CRM and ERP systems expertise.

With a collaborative, values-driven culture and a strong emphasis on long-term partnerships, this opportunity suits a commercially astute professional who excels at building lasting client relationships while delivering measurable growth.

The Role: Account Director

As Account Director, you will take ownership of a portfolio of high-value strategic accounts while driving new revenue opportunities.

Acting as a trusted advisor to senior stakeholders, you will develop and execute strategic account plans and lead opportunities from initial engagement through to successful close. Internally, you will collaborate closely with commercial, technical, marketing, and delivery teams to ensure sustainable and profitable growth.

You will also serve as a senior escalation point for key clients and play a visible role in strengthening the organisation’s market presence.

Key Responsibilities: Account Director

• Strategic Account Leadership
• Develop and execute growth strategies for key strategic clients
• Create structured account plans to drive retention, cross-sell, and up-sell activity
• Lead Quarterly Business Reviews and senior stakeholder meetings
• Proactively manage commercial performance, service improvements, and risk
• Oversee renewals, contract profitability, and long-term value creation
• Maintain exceptional client satisfaction and retention levels

New Business Development: Account Director

• Identify, target, and secure new customers within defined sectors or regions
• Build and execute outbound prospecting strategies (phone, email, LinkedIn, events, partnerships)
• Manage inbound enquiries through to close
• Develop referral partnerships across regional and industry networks
• Consistently achieve monthly and annual revenue targets
• Sales Execution & Pipeline Management
• Own the full sales lifecycle from discovery through to contract signature
• Lead consultative discovery conversations focused on business outcomes
• Collaborate with presales and technical teams to design compelling solutions
• Prepare proposals, commercial models, and statements of work
• Navigate complex stakeholder environments and procurement processes
• Maintain accurate forecasting, reporting, and CRM discipline

Collaboration & Leadership: Account Director

• Ensure seamless handover from sales to delivery teams
• Partner with marketing on campaigns, events, and lead nurturing initiatives
• Share market insight and competitor intelligence
• Act as a role model for professional standards and company values

What Success Looks Like: Account Director

• Delivery of new business revenue targets
• Profitable growth within strategic accounts
• Strong cross-sell and up-sell performance
• High client retention and satisfaction levels
• Accurate forecasting and disciplined pipeline management

About You: Account Director

Essential: Account Director

• Minimum 5 years’ experience in account management and/or new business sales within IT services, technology, SaaS, or managed services
• Proven track record of winning new business and expanding existing accounts
• Strong consultative selling approach with the ability to articulate business value at board level
• Confident engaging with MDs, FDs, CIOs, and senior IT leaders
• Highly organised, self-motivated, and disciplined in pipeline management and forecasting
• Strong MS Word and Excel skills
• Full right to work in the UK (no sponsorship available)

Desirable: Account Director

• Experience selling Managed IT, Cloud, Cyber Security, Data & AI, CRM, or ERP solutions
• Familiarity with platforms such as ConnectWise or Dynamics 365
• Experience working with SME or mid-market organisations
• Exposure to sectors including construction, manufacturing, professional services, or not-for-profit

What’s on Offer: Account Director

• Competitive salary and comprehensive benefits package
• Hybrid working model
• Private medical insurance (post-probation)
• Enhanced pension, life assurance, and parental policies
• 30 days annual leave plus bank holidays and birthday leave
• Wellbeing and mental health support
• Volunteering day and company-funded social event
• Clear career progression within a growing, values-led organisation

For a confidential conversation, contact Kylie at Aztrum on (phone number removed) to learn more.