Account Manager

Job Description:

Account Manager 

Leicester 

Office Based 

Salary £40-£45k 

Job Role

We are looking for an experienced Account Manager for our Leicestershire based clients to work with some of the UK’s most well known brands across beauty and cosmetics. 

The account manager will be reporting to and working closely with the Account Director, managing clients, extracting information, recognising upselling opportunities and communicating their requirements internally to ensure expectations are met. 

You will bring to the table your account management experience in POS (ideally in beauty/cosmetics) and you will have great commercial awareness and exceptional communication skills displayed through your client communications and internally by working well with teams across the business. 

Key Responsibilities & tasks

• Main day to day point of contact for all allocated brands, handling and co-ordinating information externally to internal teams to execute and ensure the smooth running of projects. 
• Development of strong client relationships.
• Keep up to date with client business activities so you are well informed and best placed to deal with enquiries and new opportunities.
• Assist with quotes for new and existing contracted or business-as-usual activity.
• Highlight areas where relationships can be developed and support with expanding opportunities.
• Ensure excellent service is given, with budget awareness and the client’s expectations are managed across the business.
• Assist with client retention, highlighting to relevant internal stakeholders where issues might arise, present ideas for risk mitigation.
• Arrange and attend meetings, progress calls and events with allocated clients
• Ensuring projects and services are delivered to clients on time and within budget 
• Report account activity/ invoicing to Directors 
• Administer project information onto project management systems
• Responsible for arranging business wide project kick-off meetings
• Collaborate with all business functions, design, commercial and project management, manufacturing and finance ensuring the smooth flow of the project through the business. 
• Internal and client prototype meetings and sign off’s 

Essential Skills & Experience

• Previous Account Manager/Exec role within POS
• Excellent written and verbal skills
• Client centric – fanatical about delivering exceptional client service & wants to spend time with customers
• Have the ability to work to ever changing deadlines
• Team player
• Detailed and methodical
• Process orientated and results driven
• Ability to take ownership and see a task through from start to finish
• A flexible attitude to work and working hours

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