Account Manager

Job Description:

Are you passionate about client care and the impact of reviews? ReviewSolicitors is seeking an enthusiastic and driven Account Manager to join our vibrant, office-based team. We specialise in helping law firms collect reviews, and we’re looking for someone who thrives in a collaborative environment, has a keen interest in client satisfaction, and is excited to make a meaningful impact.

Key Account Manager Responsibilities:

• Client Engagement: Build and maintain strong relationships with clients, ensuring their needs are met with excellence and that they are making fully using our platform.
• CRM Management: Efficiently manage and maintain client data using our CRM system.
• Communication: Engage with clients through Zoom meetings, emails, and telephone calls, delivering proactive and high-quality service.
• Organisational Skills: Prioritise tasks effectively, balancing administrative duties with client service.
• Strategic Upselling: Use insight and rapport to introduce existing add-ons that align with client objectives, expanding account value while enhancing user satisfaction and platform usage.

What We’re Looking For in an Account Manager:

• Passion for Client Care: A deep commitment to enhancing the client journey, with outstanding communication skills and a confident phone manner.
• Organisational Mastery: Exceptional time management skills, with the ability to prioritise tasks and balance administration with client service.
• Proactive Problem-Solver: Demonstrated ability to work independently, using initiative to address client issues and build lasting professional relationships.
• Team Collaboration: A positive, can-do attitude with a strong desire to contribute to a supportive and motivated team environment. Proficiency in IT is essential.
• Prioritisation Excellence: Ability to complete tasks efficiently, ensuring that client needs are always at the forefront.
• Effective Communicator: Ability to communicate professionally and politely with clients and key stakeholders across the business.
• Rapport Building: Skill in creating and maintaining strong, long-term relationships with clients, leaving a great impression from the very first interaction.

Working Environment:

This Account Manager role is based in our office, which is right next to the Phoenix Park Tram Stop, where you'll be part of a collaborative and energetic team. We offer flexitime, allowing you the flexibility to start and finish your day earlier or later, depending on your preferences.

We have an in-house chef who cooks delicious food for everyone free of charge each day, along with snacks and drinks on offer.

Our social events are once a month helping everyone get to know one another. We also offer an annual away trip which is in addition to our 25-day annual holiday allowance.

Performance-Related Bonuses:

At ReviewSolicitors, we believe in rewarding excellence. As an Account Manager, in addition to your base salary (between 25-33k), you'll have the opportunity to earn performance-related bonuses of up to £1,000 by effectively managing your client accounts. This bonus structure is designed to incentivise and reward your success in building strong client relationships, delivering exceptional service, and meeting your targets. It’s our way of recognising your hard work and dedication to providing the best possible experience for our clients.

Career Progression:

At ReviewSolicitors, we’re growing quickly and looking for individuals eager to advance their careers. If you’re passionate about our product, company, and ethos, and you consistently demonstrate a can-do attitude, you’ll have the opportunity to progress to senior roles, including managing your own Account Manager team, within 18-24 months.

If you’re motivated by client care and excited about the role of reviews in shaping the legal industry, we want to hear from you. Apply today to join a team that values your passion, rewards your success, and offers a clear pathway for growth.

Job Types: Full-time, Permanent

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Flexitime
• Free parking
• On-site parking

Job Types: Full-time, Permanent

Benefits:

• Company events
• Discounted or free food
• Flexitime
• Free parking
• On-site parking

Work Location: In person