Admin Receptionist / Customer Support Coordinator

Job Description:

Admin Receptionist / Customer Support Coordinator

33-Bed Young Refugee Supported Housing Service
£12.95 per hour
Monday - Friday | 9:00am - 2:00pm
22.5 hours per week (30-minute unpaid lunch)

The Role

We are recruiting for a professional and compassionate Admin Receptionist to join a supported housing service for young refugees.

This role plays a key part in ensuring the smooth daily running of the scheme, delivering a customer-focused service, maintaining accurate records, and supporting residents during their stay and move-on journey.

This is ideal for someone with previous experience in supported housing, healthcare, or as a Support Worker who also has strong administrative capability.

Key Responsibilities

Customer Focus

• Provide a welcoming and professional front desk service
• Support with daily sign-ups of new residents, explaining tenancy conditions and scheme policies
• Ensure residents receive high quality guidance and support
• Promote customer involvement and engagement

Administration & Compliance

• Maintain accurate and confidential case management records
• Ensure all administration, handover notes and systems are updated daily
• Manage works orders, invoicing processes and assist with monitoring arrears
• Handle internal and external calls in line with service standards
• Ensure compliance with GDPR, safeguarding and organisational policies
• Escalate safeguarding or risk concerns appropriately

Support & Coordination

• Assist in identifying support needs and signposting to internal/external agencies
• Support the Outreach Housing Officer with case documentation
• Build positive working relationships with multi-agency professionals
• Report maintenance and health & safety concerns promptly

Skills & Experience Required

• Experience within supported housing, healthcare, or social care
• Strong administrative and record-keeping skills
• Understanding of safeguarding and risk management
• Ability to manage confidential information
• Experience working with vulnerable individuals
• Good IT skills and system confidence
• Strong communication skills (essential due to language barriers)
• Enhanced DBS required

What We're Looking For

We are looking for someone who is:

• Compassionate and patient
• Process-driven and organised
• Confident working in a multi-agency environment
• Comfortable managing both front-of-house duties and compliance responsibilities