Administrator: Sales Support

Job Description:

A highly successful and growing BT Local Business is seeking an experienced Sales Support Administrator to manage the sales process from order placement to fulfilment.

You will play a key part in ensuring that all paperwork is correctly completed, orders are inputted in a timely manner, queries are resolved promptly and being the “go to individual” for both customer and colleagues alike

You will be dealing with business customers ONLY

 General Responsibilities

• First point of contact for all field/desk sales at any stage of the sales process
• Ensure paper quality maintains BT standards / requirements
• End to end management of all sales orders
• Take inbound calls and promptly identify resolution – delegate to the relevant team member and or relevant BT department to resolve.
• Manage/resolve order discrepancies
• CRQ completion (reporting and commission)
• Work closely with other BT departments to ensure all areas are explored to get the correct result for the customer
• Constructively work as part of one team. Feeding back discrepancies, sharing ideas and working closely with the sales team.
• Work closely to support the management team, taking on adhoc tasks when required
• Utilise BTLB resources and the BT brand to achieve results for the business and for the customer.
• To contribute positively to your own personal development through participation in
• coaching, training, and job shadowing

Roles & Responsibilities

• Complete weekly reviews with the sales team - Aim is to ensure the companies reports match the teams forecast
• Complete weekly checks on all orders - ensure they are reporting correctly
• Update projects sat in your queue – assist in anyway required to ensure that the projects fulfil - including contacting customers / BT where required
• Manage each project through to completion – ensuring that the payments made to the business are correct.  – Queries raised into BT for any missing or incorrect payments.
• Raise Sales orders
• General daily support to the sales team