Administrator

Job Description:

Job Title: Prescription Administrator

Payrate: £12.21 per hour

Contract Type: Permanent

Location: NG7

Brief Job Description:

• Based in a small pharmacy branch office environment
• Receiving and sorting deliveries into the warehouse/back room
• Handling a high volume of outbound calls to surgeries to request outstanding prescriptions
• Managing inbound calls from surgeries regarding prescriptions and orders
• Escalating any concerns to the Team Manager (TM) about prescriptions not being issued
• Challenging surgeries where discrepancies in prescription receipts arise
• Arranging stock collections where prescriptions won’t be issued
• Ensuring prescription accuracy (correct product, quantity, and code)
• Stopping deliveries if prescriptions are not going to be issued
• Raising credits where applicable and coordinating with patients and GPs for clarifications
• Working alongside patient advisors to resolve product or quantity queries
• Redeeming prescriptions via NHS Smartcard when available
• Performing general admin duties including call handling, data entry, and email communication

Ideal Skills and Experience:

• Excellent telephone manner and confident communication skills
• Strong customer service experience
• Ability to work independently and manage tasks effectively
• Computer literate – able to use email, enter data, and learn internal systems (training provided)
• Good maths skills and high attention to detail
• Resilient – must be able to absorb and retain information during an intensive 4-day training period
• Willing to attend a trial day before formal training

Hours of Work:

• Monday to Friday, 08:00–17:00 (may vary slightly depending on deliveries)

Benefits:

• Weekly pay
• Full training provided (remote support from other branches)
• Opportunity for permanent placement after probation
• Supportive team in a small, focused working environment
• NHS Smartcard redemption training included

If this role is something that you are looking for, apply now or give our team a call on (phone number removed)

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