Advice Administrator

Job Description:

Arc Recruitment are proud to be recruiting on behalf of our client, a well-established organisation delivering vital energy advice services across the region.

This is a rewarding opportunity for a customer-focused and organised Advice Administrator to support the operational delivery of a Mobile Advice Centre (MAC), providing tailored energy efficiency advice to households — particularly those in vulnerable circumstances.

The Role

You will deliver in-depth, practical energy advice both face-to-face (via the Mobile Advice Centre van) and over the phone. When events are not scheduled, you’ll complete administrative duties and advice calls to support service delivery.

Key duties include:

• Conducting comprehensive assessments of customer needs

• Providing tailored energy efficiency advice (behaviour change, low-cost measures, heating systems, insulation, tariff switching)

• Supporting customers to access national and regional funding schemes

• Referring households for income maximisation and additional financial support

• Recording outcomes and customer interactions on CRM systems

• Working towards monthly KPIs (productivity, conversion rates, quality standards)

• Supporting reporting requirements and contract performance

You will also engage with stakeholders at events and help identify partnership opportunities to expand service reach.

About You

We’re looking for someone who is:

• Experienced in customer service, advice provision, or support roles

• Confident communicating with a wide range of people, including vulnerable customers

• Organised, detail-focused and confident using IT systems

• Comfortable working towards KPIs and performance targets

• Able to manage competing priorities and adapt to change

• A strong team player with a proactive approach

Experience or knowledge of energy efficiency, fuel poverty, or income maximisation services would be highly desirable, though training can be provided.

Essential Requirements

• Full UK Driving Licence (no endorsements)

• Confident driving a large van (Peugeot Boxer Floor Cab)

• Access to your own vehicle for travel between sites (mileage reimbursed)

• Ability to commute to Elland depot

Why Apply?

This role offers the opportunity to make a genuine difference — helping households reduce energy costs, access funding, and improve their overall wellbeing. You’ll be part of a small, supportive team delivering measurable social impact across the region.

If you’re passionate about supporting communities and delivering high-quality advice services, we’d love to hear from you.

Apply today or contact Arc Recruitment for more information.