After Sales Administrator

Job Description:

We are working with a growing machinery manufacturing business who are looking to add to the business. They are looking for After Sales Administrator who thrives on a quick pace, and a busy environment, takes ownership of mistakes, and prefers picking up the phone to solve problems instantly rather than sending emails.
 
After Sales Administrator
 
Permanent
£26,000-£28,000
Monday - Friday 08:30-17:00
Nottingham
 
 
After Sales Administrator
Job Description

• Using accounting system (Datafile) and CRM (Maximizer) and internal Service Planner, you will ensure the service business flows smoothly:
• Creating sales orders and sending out quotes for parts, breakdown visits and service contracts promptly.
• Processing invoices for service reports accurately.
• Preparing essential documentation before machines are shipped to customers.
• Supporting the Service Manager to ensure every engineer has a job for the day and ensuring prompt communication to the customer and our engineer.
• Leverage your relationships to drive uptake of service contracts, thereby exceeding previous year’s sales results
• Turning challenging calls into positive outcomes by listening with empathy and providing immediate reassurance, ensuring the customer feels supported before involving management
• Proactively call your own group of existing customers to build rapport, checking in to ensure they are happy and understand our service offerings.
• Prepare cost overviews for service engineer trips abroad, calculating flights, parking, rental cars, and hotels to ensure accurate project costing.

 
After Sales Administrator
Essential Experience/Skills/Qualifications

• Meticulous Attention to Detail.
• Enthusiastic, articulate, and comfortable keep various plates spinning at the same time.
• Experience with CRM/ERP systems (Datafile/Maximizer is a plus) and confident with Excel.

 
After Sales Administrator
Company Benefits

• 25 days annual leave + Bank Holidays
• Significant training opportunities
• Cycle to work scheme

 
If you feel you’re a good fit for this position, please click ‘apply’