After-Sales Advisor (Part time)

Job Description:

We’re seeking a proactive After Sales Advisor to support our client's service and warranty operations on a 12 week temporary leading to permanent basis 

This role also provides occasional support to the purchasing team.

Location: Loughborough (Hybrid/Work from Home)
 

Hours: 2–3 days per week (Mon–Wed, 8am–4:30pm) however will be looking to move full time in the future

Key Responsibilities:

• Manage after-sales data and databases (warranty, complaints, service contracts)

• Provide updates and support to customers on orders and service status

• Run weekly reports and maintain customer price lists

• Arrange returns, credits, and invoice processing via 1Link

• Support approved service provider training and documentation

• Assist with stock orders and monitor supplier delivery timelines

• Handle warranty parts orders, certifications, and associated documentation

• Promote quality, safety, and environmental standards

If you're organised, customer-focused, and experienced in after-sales or service support, we’d love to hear from you.