Aftersales and Maintenance Network Representative

Job Description:

*** This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract ***

Aftersales and Maintenance Network Representative

• Are you experienced in building and managing relationships with fleet operators, workshops, and parts distributors across the commercial vehicle industry?

• Do you have a proven track record in aftersales or maintenance network management and a passion for delivering first-class customer service?

• Are you looking for a home-based role with national travel, a competitive salary, and the chance to shape the aftermarket and maintenance landscape for a leading engineering manufacturer?

Location of the Job:

National - Home based with travel.

Salary and Benefits Package:

Starting basic salary of circa £45,000 per year.

Company vehicle.

Annual discretionary bonus

Company pension scheme.

20 days holiday plus additional 1 per year up to 25 days.

Additional information:

This is a permanent full-time position.

About The Company:

A leading engineering manufacturer specialising in vehicle systems, supplying durable transport solutions to the commercial trailer and vehicle industry.

The Job Role Details:

As the Aftersales and Maintenance Network Representative you will ensure that there is a reliable transparent network of aftermarket distributors and maintenance providers for vehicles and support this network so that they can source required parts competitively and uphold required maintenance regimes to a high standard.

Key Responsibilities:
You will…

• Ensure fleet operators have a clear and transparent aftermarket and maintenance provider structure.
• Act as a liaison between the company maintenance network and distributors to develop new value stream opportunities for both.
• Promote and expand the coverage of approved trained technicians within the market.
• Build strong relationships at all levels within fleet customers, workshops and parts distributors including, but not limited to service mechanics, workshop managers, fleet engineers, fleet managers, purchase agents and fleet owners.
• Inform, advise, train and support company users about the product offerings.
• Secure customer commitment in specifying our products and services.
• Provide first class customer service.
• Communicate customer perceptions and objectives within the company, to influence company strategies.
• Monitor and report activities within the market relevant to the company's operations.
• Attend trade evenings and trade shows.
• Support workshops in the work processes and organisation to achieve required maintenance standards.
• Support approved workshops in developing 3rd party local and national maintenance contracts.
• Build and maintain a database of maintenance provider by key fleets, identifying category of provider (truck dealer, independent national network, local providers, mobile vendors) and key elements of the size of provider (technicians/ workshop bays), and a database of distributor providers by key fleets, fleet size.
• Adhere to company health and safety policies.
• Support the development and implementation of marketing material and events.
• Identify partnering opportunities for complimentary third-party products.

Ideal Person Skills & Qualifications:
You will have / be…

• The ability to operate and build relationships.
• A background of working in a customer facing role within the commercial vehicle industry.
• Experience working with fleet operators, commercial vehicle workshops and parts distributors.
• A self-motivator who is keen to drive both their career and the business forward.
• Proficient in the use of MS Office and generally IT savvy.
• Overnight stays for work, may be required.

How to apply: Please click on the APPLY NOW button.

*As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for.*

The Industry (Key Words): Aftersales jobs, commercial vehicle jobs, aftermarket services jobs, maintenance network jobs, fleet management jobs, commercial vehicles jobs, vehicle system jobs, fleet operators, workshop management, parts distribution jobs, technical support jobs, customer service jobs, engineering manufacturer jobs, vehicle maintenance standards jobs, approved workshop network jobs, distributor jobs, fleet engineering jobs, fleet solution jobs, workshop liaison jobs, national travel jobs, supply chain support jobs, home-based sales / field-based representative jobs, service technician network jobs, workshop development jobs.

We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.

Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.