Aftersales Co-ordinator (Engineering)

Job Description:

Our client is a leading manufacturer of special purpose machinery and due to their continued expansion Staffbase have been appointed to recruit for the position of Aftersales Co-ordinator.

£38K-£40K + Benefits

The Role:

The Aftersales Co-ordinator will work closely with the sales, service, engineering and spare parts teams and you will effectively organise and control after-sales activities.
Key responsibilities will include but is not limited to the following;

• Co-ordinate service engineers work schedule
• Effectively process all after sales enquiries undertaking tasks such as producing quotations, ordering spare parts, chasing suppliers, allocating resources to work etc etc.
• Effective management and control of warranty claims and issue of spare parts in line with technical specifications
• Undertake customer visits if and when required
• Provide project management support co-ordintate installations, resource allocation, logistics etc etc
• Monitor performance and produce accurate KPI reports.
• Identify opportunities for continuous improvement
• Providing technical support to customers and engineers in the field and assist with the allocation of engineers to installations and maintenance work.
• Establish and maintain excellent customer relationships

Candidate:

We are looking for a dynamic Aftersales Co-ordinator ideally with previous experience in a capex machinery, OEM or special purpose machinery environment. Applicants with engineering maintenance and or field service experience are welcome to apply.

You will be highly organised with good project management skills.
Applicants will have a good technical mindset ideally with some form of engineering qualification e.g. NVQ , HNC etc etc

Must be computer literate experience with Outlook, Word, Excel, PowerPoint

Hours of Work:

Mon - Fri 40 hours

Benefits:

Excellent basic salary £38K -£40K Negotiable
33 days annual leave
Sick pay
Health insurance
Pension