Assistant Operations Manager - Live Bingo

Job Description:

Assistant Operations Manager – Live Bingo & Chat Moderators

Nottingham | Up to £33,000 per annum depending on experience

Join Buzz Bingo and help us deliver unforgettable Live Bingo moments!

We’re on the look out for an Assistant Operations Manager to help lead our Live Hosts and Chat Stars across our online and retail channels.

What You’ll Do

• Support the Operations & Deputy Manager with smooth daily running of Live Bingo
• Lead and coach Live Hosts & Chat Stars to deliver amazing customer experiences
• Step in to manage operations when required, including live hosting & chat moderation
• Use data and KPIs to drive performance and spot opportunities to grow
• Support recruitment, onboarding, training and development of the team
• Help deliver promotions, chat games, and social content
• Ensure safe, fun and consistent delivery of our Live Bingo brand

What You’ll Get in Return

• Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
• Thrive App – NHS-approved mental wellbeing support
• Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
• Buzz Brilliance Awards – employee recognition scheme
• 5 weeks annual leave plus public holidays (pro-rated for part-time roles)
• Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
• 50% staff discount on bingo tickets, food, and soft drinks
• Refer a Friend Scheme
• Life Assurance & Pension Scheme
• Access to trained Mental Health Advocates

What We’re Looking For

• Management experience in customer service (hospitality, leisure, retail, entertainment ideal)
• A natural people leader, confident, supportive and motivational
• Strong communicator with great organisational skills
• Comfortable working in a fast-paced, ever-changing environment
• KPI?focused, analytical and solutions-driven
• Flexibility to work shifts between 8am–11pm (occasionally up to 1am)

Why Join Us?

• Be part of a fun, supportive and highly creative team
• Real opportunities to grow and make an impact
• Help shape the future of Live Bingo at Buzz Bingo

If you’re passionate about people, entertainment and delivering exceptional customer experiences, we’d love to hear from you!

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