Automotive Service Advisor

Job Description:

Service Advisor
Location: Leicester
Contract: Full-time
Salary: £29,361.72 OTE £36,631.72

Be the Voice of the Customer in a Fast‑Growing Aftersales Team

If you’re a people‑focused Service Advisor who loves delivering a smooth, transparent, and genuinely positive customer experience, this role offers the perfect platform to shine. You’ll be the key link between customers and the workshop, ensuring every service journey feels effortless, informed, and professional.

This is an exciting opportunity for a motivated Service Advisor who enjoys building relationships, solving problems, and keeping things running efficiently in a busy dealership environment.

What You’ll Be Doing

• Welcoming customers and managing service bookings across all channels
• Clearly explaining required work, costs, and timescales
• Providing regular updates throughout the service process
• Working closely with technicians and the workshop to monitor progress
• Preparing estimates, authorising work, and ensuring accurate invoicing
• Handling queries or concerns with professionalism and calm
• Maintaining high standards of process, quality, and customer care

What Makes You a Great Fit

• Experience as a Service Advisor or in a customer‑facing role (desirable, not essential)
• Strong communication and listening skills
• Highly organised, reliable, and able to juggle multiple tasks
• A calm, friendly, and inclusive approach
• Comfortable working in a fast‑paced environment
• Automotive experience is an advantage, but full training is provided
• Full UK driving licence

Why This Service Advisor Role Stands Out

• Competitive salary with performance‑related bonus
• Full training and ongoing manufacturer support
• Clear career development opportunities
• Staff discounts and a range of employee benefits
• A supportive, inclusive, and team‑focused workplace

Our Commitment to Diversity, Equity & Inclusion
We welcome applications from all backgrounds and are committed to creating a workplace where everyone feels valued, respected, and supported. Reasonable adjustments can be discussed at any stage of the recruitment process.

Benefits

• Company pension
• Cycle to work scheme
• Employee discounts
• Enhanced maternity and paternity leave
• Health & wellbeing programme
• Store discount

Experience:

• Service Advisor: 1 year (preferred)

Consultant: Kalum Green – Octane Recruitment
KGOJ
REF:29916

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.