Business Support Assistant

Job Description:

Our public client are looking for a Business Support Assistant to join them on a temporary basis.

Location – Glenfield

Pay Rate – £12.65ph

Job purpose:

To provide administrative support to the Corporate Learning and Development Service and Management Team, including  range of customers, internal/external stakeholders and partners. Ensuring that the service provided is business focussed.

Main Duties:

• Administration of all learning and development activities and events, including arranging venues, catering, resources, nominations process, maintenance of databases and learning management system
• Diary Management - maintain electronic calendars for members of the Corporate Learning and Development Management Team, arrange learning and development events, appointments, meetings, venues and travel but also organise the calendar to allow for preparation time for meetings e.g. report writing.  Ensure the Corporate Learning and Development Management Team has the necessary annotated papers in good time to review for meetings
• To ensure orders are processed and full and accurate budgets records are maintained.
• Maintain and operate comprehensive and efficient filing and documentation collation in accordance with data protection laws and confidentiality requirements
• Undertake the organisation and administration of learning and development events and meetings. This includes issuing contracts, liaising with external service providers, and general administration such as the preparation and circulation of learning and development materials, agendas and the taking and distribution of minutes/outcome of events.  Ensure action points, both own and others are followed up and completed.  Be prepared to contribute in meetings relating to projects being undertaken by the management team and to receive action points to process.
• Respond to and screen telephone calls, e-mails and other enquiries.  Provide high level of customer care.  Ensure that emails are flagged up with the appropriate level of urgency displayed in the inbox title bar of the message or are dealt with immediately, if necessary, in a member of the Corporate Learning and Development Management Team’s absence
• Co-ordinate incoming and outgoing correspondence/mail, taking appropriate action to record, track, progress and prioritise work, composing correspondence on own initiative, as required.

And other duties when required

Experience required:

• Experience of delivering an effective service to deadlines
• Previous administration, experience at a similar level
• Experience of organising events such as training, meetings, booking venues, arranging delegate attendance, scheduling large groups to attend, etc.
• Evidence of maintaining manual and electronic administrative systems
• Knowledge and experience of using standard software packages, i.e. major components of Microsoft Office or equivalent
• Administering and taking minutes of meetings
• Answering general routine correspondence and queries on behalf of members of the Corporate L&D Service
• Experience of working with a computerised learning management system