Call Centre Advisor

Job Description:

Location: Tamworth, hybrid after probation

Temp to Perm role to start in Jan

Hours: Flexible shifts, approx. 20-25 hours per week Salary: Competitive hourly rate + performance bonuses

We're looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Part-Time Call Centre Advisor, you'll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction.

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  Answering customer calls in a professional and friendly manner
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  Resolving queries efficiently and accurately
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  Providing product/service information to customers
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  Logging details of calls into our system
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  Escalating issues to the relevant department when necessary

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  Strong communication skills, both verbal and written
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  Ability to multitask and work under pressure
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  Positive attitude and willingness to learn
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  Basic IT skills and familiarity with call centre systems (training provided)
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  Previous customer service experience is desirable but not essential

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  Flexible working hours to fit around your schedule
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  Comprehensive training and ongoing support
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  Opportunities for career progression within the company
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  Friendly team environment