Care Coordination Team Manager

Job Description:

Care Coordination Team Manager

Nottingham, NG15

£28,000 - £30,000

Monday – Friday 9am – 5pm + On call duties 1-6 weekends

Looking for someone to start as soon as possible

Purpose

This role is perfect for someone seeking to transition from hands on Care Management into a more office based role while maintaining the core functions of a Field Care Manager and acting as Deputy to the Branch Manager.

Manage own support packages alongside deputising duties, supporting team leadership, service delivery, quality assurance, compliance and stakeholder engagement. Assisting in coordinating staff, overseeing performance, conducting investigations when required and ensuring services meet best practice standards.

Also supporting business development, maintain strong communication across teams, and contribute to a positive, motivated office environment while helping the branch achieve operational and growth objectives.

The ideal candidate must have full driving license and access to their own vehicle.

Job duties

• Support office and field staff by responding to queries and resolving concerns
• Communicate with professionals and family members, addressing and resolving any issues raised
• Visit clients to review and discuss the care packages you oversee
• Establish and maintain care packages by sourcing suitably skilled staff and working alongside the MDT to ensure effective delivery
• Provide support to the admin team, including contributing to recruitment processes when required
• Maintain clear communication with the Branch Manager and Managing Director
• Act on behalf of the Branch Manager in their absence
• Help maintain existing business within your area by meeting client staffing requirements
• Support business growth by generating leads, making sales calls and arranging and attending client meetings
• Liaise with Case Managers, Solicitors, and Social Workers to promote services and develop tailored care packages that meet individual client needs

Key Skills

• Strong recruitment and people management skills
• Excellent communication and client relationship skills
• Organised, reliable, and proactive problem-solver
• self-motivated with strong leadership qualities
• Customer-focused with a professional, “can-do” attitude
• Knowledge of Aspire system (or similar care management software)
• Ability to adapt to changing practices and environments

Company benefits

• Pension contribution
• 28 Days holiday including bank holiday + day off for birthday
• Recognition yearly awards
• Yearly bonus based on performance
• Use of company car – if available

EMA25