Clerical Officer

Job Description:

We are currently looking for someone to provide administrative support to our Financial Money Management Department based in Coventry. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: Penderels Trust, Resource House, 1A Brandon Lane, Coventry, CV3 3GU

Salary: £25,366 per annum

Hours: 37 hours per week.

Working days & times: Monday to Friday 8:30 am to 5:00 pm

Closing date: 11th February 2026

Interview: Interviews will take place either face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).

The Role - Your main duties will include:

• Providing a professional customer service experience to all callers on behalf of the Financial Money Management Department.
• Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings.
• Managing an internal database, including the uploading of new referrals and other relevant documentation on behalf of the Financial Money Management Department
• Producing accurate statistics and reports.
• Receiving and recording all incoming/outgoing mail.
• Monitoring and replenishing office stationery stocks.

Skills, Experience and Qualifications - We are looking for someone with the following attributes:

• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
• Ability to input and maintain accurate data records.
• Ability to manage workload effectively.
• Ability to work as part of a team and on own initiative.
• Ability to work flexibly and to deadlines.
• Ability to produce business correspondence to a high standard.
• Experience in a customer service environment.
• Experience of minute taking.
• GCSE Grade '4' or equivalent in English and Maths.

Perks: Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially, (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / Paynow (Stream)

We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.