Client Services Administrator

Job Description:

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

We currently have a vacancy for Client Services Administrator within Central operations.

The Client Services Administrators will make sure excellent customer care, and communication, ensuring client service turnaround and quality requirements are met on all occasions. To provide an efficient, effective and professional telephone service to all customers and achieve operational excellence in all aspects of activities, processes and procedures undertaken. This requires a high degree of accuracy and attention to detail in processing the varying queries that are received.Strong telephony exeperience is a must for the role. 

Your main responsibilities will include:

• • To answer all incoming customer enquiries and provide information as requested.
  • Ensure messages are accurately relayed to the appropriate person promptly.
  • Chase outstanding queries and jobs.
  • By co-operation, all team tasks are completed
  • Make outbound calls within agreed service Level requirements.
  • Monitor and update case exceptions
  • Actively manage the client pipeline
  • Support team members with customer enquiries.
  • Ensure company Data Protection policy and security processes are adhered to.
  • To provide support to all colleagues to ensure the objectives of e.surv and LSL Group are met.
  • Promote e.surv in all written and oral communications.
  • Ensure all customer expectations are met. A customer is defined as anyone who requires a service, a response or information.
  • Ensure company policies are adhered to at all times

Knowledge, qualifications and expertise

• Work planning and organisational skills.
• Excellent communication skills, both written and verbal
• Attention to detail
• Ability to work under your own guidance and plan your own time
• Excellent communication skills
• Ability to challenge processes where improvement has been identified
• IT skills (including Microsoft Excel, Word and Outlook and internal systems).

This role is fully remote.

Interested ? Contact Alka Tarafdar 

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.

e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.