Client Services / Junior Account Manager

Job Description:

Role: Client Services / Junior Account Manager

Sector: 3PL Contract Logistics

Location: Leicestershire / Midlands

Working Pattern: Hybrid - 50/50

Salary: £35,000 - £40,000 per annum + £450pm Car Allowance + Additional Company Benefits

Type: Full-Time, Permanent

Are you an enthusiastic Client Services / Junior Account Manager in the logistics and supply chain industry, adept at navigating the complexities of sales within 3PL multi-user operations?

This opportunity is a hybrid role with travel expected to the; Midlands HQ, Other UK sites, and working from home.

The Client:

Loom Talent are proud to have been retained, supporting a pioneering force in the 3PL logistics sector, renowned for innovative solutions and unwavering commitment to excellence & service.

With a global presence, our client stands as a recognised leader in delivering European 3PL Contract Logistics solutions across Warehousing, Transportation and Freight distribution to a ranging multi-user, diverse client base.

About the Role:

Looking to add a motivated and detail-oriented Client Services / Junior Account Manager to join their Global Client Services Support function. This is an excellent opportunity for a graduate or early-career professional with 2-3 years' experience in Logistics or commercial roles who is looking to develop within a fast-paced, international environment.

In this role, you will act as a central coordination point for data, reporting, and account administration across global accounts. You will ensure Client Services Business Partners have accurate, timely insights to support decision-making, client engagement, and commercial growth.

This position requires strong organisational skills, attention to detail, and the confidence to collaborate with cross-functional teams including Sales, Business Development, Operations, Finance, and Transport.

Key Responsibilities:

Data, Reporting & Account Coordination:

• Maintain and update the Client Services contract tracker, ensuring accuracy and completeness.
• Produce monthly reports including contract renewal status and forward-looking insights.
• Maintain the cross-sell tracker.
• Manage the pipeline of contract renewals and associated data sources.
• Maintain Client Services data within Salesforce, ensuring consistency and alignment with internal standards.
• Collate, analyse, and distribute NPS data, ensuring results are accurately captured and shared with stakeholders.
• Coordinate and track indexation data, reporting progress to the wider team.
• Prepare monthly service review packs for regional stakeholders.

Client Services Support:

• Create and update Client Service Account Plans and budget plans in line with departmental requirements.
• Support the creation and coordination of Internal Action Logs (IALs), particularly for complex accounts.
• Take clear, structured minutes during internal and client-related meetings and distribute actions promptly.
• Act as a reliable point of contact for internal teams requiring data, reporting, or account-related information

The Candidate:

The successful candidate for the Client Services / Junior Account Manager opportunity will have the following skills and experience:

• A strong communicator, confident engaging with stakeholders at all levels - Essential.
• A 3PL Logistics Distribution and Supply chain background would be highly attractive - Advantageous.
• Exceptional communication, negotiation, and relationship-building skills - Essential.
• Highly organised, able to manage multiple priorities in a busy environment - Essential.
• Solution-focused with a proactive, can-do attitude.
• Detail-driven, with a strong commitment to data accuracy and reporting excellence - Essential.
• Comfortable working with systems and data - Essential.
• Intermediate to advanced in Excel and PowerPoint - Essential
• Experienced within Logistics or commercial roles (2-3 years preferred).
• Eager to learn, develop, and grow within a commercial, client-facing environment - Essential.
• Commutable to Leicester / Leicestershire, and other sites when required 3+ days per week - Essential.

The Package:

• Salary - £35,000 to £40,,000 (DOE)
• Plus - £450 Car Allowance Per Month
• Plus, additional company benefits