Compliance Officer

Job Description:

An excellent opportunity has arisen for an experienced compliance officer to join this well-established business and will be working within a friendly and supportive environment.

Reporting into the Manager your role will be varied, interesting and busy. Main duties as compliance office will be:

Compliance/GDPR Administration:

• Facilitate the timely signing of contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file
• Assist in the identification and procurement of software that meets GDPR requirements
• Draft, review and manage Data Sharing Agreements (DSAs) with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies
• Lead on and drive completion of Data Protection Impact Assessments (DPIAs) to identify and mitigate privacy risks related to new or changed data processing activities or new services
• Maintain oversight of GDPR compliance documentation and records to demonstrate accountability
• Support ongoing monitoring and updating of GDPR policies/procedures
• Manage and coordinate operational components of security incident management including response and reporting

Complaints Handling:

• Review and maintain a robust complaint handling process in line with regulatory requirements and best practices
• Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met
• Provide regular reports on complaints metrics and provide insights to management

Website & Social Media Content Management:

• Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines

General Duties:

• Ensure safeguarding, data breach and complaints registers are kept up to date and proactively liaise with operational leads for follow up information, as appropriate
• Monitor and assess operational processes for compliance risks
• Conduct internal compliance reviews
• Prepare compliance reports for Head of Compliance & Central Support, highlighting potential risks and suggested mitigation

Applicants must have previous compliance experience and be up to date on all GDPR rules coupled with having an excellent background in complaint handling.

The role is 37.5 hours a week, offers 28 days holiday plus bank holidays, hybrid working, employee benefits scheme and a salary of £27,000 - £31,000 depending on experience.