Continuous Improvement Manager

Job Description:

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Salary: Up to £44,000

Location: Hams Hall, Birmingham

Hours: 40 hours per week, Monday to Friday

Arvato is seeking an experienced and proactive Continuous Improvement Manager to join our team at Hams Hall. In this key role, you’ll work closely with both our client and warehouse operations teams to identify opportunities for improvement, enhance performance, and deliver measurable business results.

You’ll lead initiatives that drive efficiency, reduce costs, and improve service delivery, bringing a commercial and business-minded approach to continuous improvement across the site.

• Lead and manage continuous improvement projects across warehouse and client operations.
• Analyse data and performance metrics to identify process inefficiencies and improvement opportunities.
• Develop and implement solutions to enhance productivity, quality, and cost-effectiveness.
• Work collaboratively with operational teams to embed a culture of continuous improvement.
• Support innovation, automation, and best practice across the operation.
• Present findings and recommendations to senior stakeholders to support business decisions.

• Proven experience in a Continuous Improvement, Process Improvement, or Operational Excellence role, ideally within logistics, manufacturing, warehousing or supply chain.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent stakeholder management and communication skills.
• Business-minded, with the ability to balance operational detail with commercial priorities.
• Experience with Lean, Six Sigma, or similar methodologies is highly desirable.

• 25 days annual leave plus 8 UK bank holidays with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme through Treats
• Free car parking

Why Join Us?

At Arvato, you will have the opportunity to make a significant impact on our HR strategy and overall business success. We offer a supportive work environment, opportunities for professional development, and a chance to contribute to a positive workplace culture.

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