Contract Manager – Facilities Management

Job Description:

Contract Manager – Facilities Management
Location: Leicester

Are you an experienced Contract Manager looking to take ownership of a high-profile site with a leading FM services provider?

This is a fantastic opportunity for a motivated and commercially astute leader to take the reins of a large, dynamic contract, delivering high-quality hard services across a complex site.

🔧 Key Responsibilities:

• Lead the day-to-day management of the engineering and supervisory team, ensuring service delivery meets contract SLAs and KPIs.
• Take ownership of operational performance, financial reporting, and compliance across the contract portfolio.
• Oversee planned and reactive maintenance activity, ensuring effective scheduling and completion through both direct labour and subcontractors.
• Ensure robust management of WIP, aged debt, and commercial controls, supporting profitability targets.
• Develop strong relationships with the client, acting as the key point of contact and driving continuous improvement and customer satisfaction.
• Provide regular performance reporting, team reviews, and structured staff development (including appraisals and disciplinary processes).
• Promote and uphold health & safety policies, ensuring full compliance with legislation and internal audit standards.
• Drive innovation and identify opportunities for service and process improvements.
• Support the Account Manager with business development and strategic planning across the portfolio.

We’re looking for a hands-on leader with a strong technical background and experience managing high-value, complex FM contracts. 

Essential:

• Time-served engineering background (electrical or mechanical discipline)

• Proven experience managing large engineering teams in a client-facing role

• NEBOSH General Certificate (or equivalent H&S knowledge)

• Advanced knowledge of Building Management Systems (BMS)

• Excellent communication, leadership and organisational skills

• IT literate (Excel & Microsoft Office – Intermediate to Advanced)

Desirable:

• 18th Edition IEE
• NEBOSH Fire Certificate
• Refrigerant Handling or ACS Gas Safe qualifications
• Experience managing contracts within a retail/shopping centre environment

This vacancy is being advertised on behalf of Approach Personnel Ltd that is operating as an employment business. We recruit temporary to permanent labour surrounding the UK. If this job isn't suited to your specifications, please contact Poppy on (phone number removed) to leave your details, we will then contact you when a job arises which best suits your skills