Contracts Manager (bathrooms and kitchen)

Job Description:

We are seeking an experienced Contracts Manager to oversee planned refurbishment works within the social housing sector, with a primary focus on kitchen and bathroom installations across Leicestershire and the wider East Midlands region.

This is a key operational role responsible for managing multiple projects from pre-start through to completion, ensuring delivery is on time, within budget, and to the highest standards of quality, compliance, and customer satisfaction.

You will lead site teams, subcontractors, and suppliers while maintaining strong relationships with housing associations and local authority clients.

Key Responsibilities

• Manage planned works programmes involving kitchen and bathroom refurbishments within occupied social housing properties

• Oversee multiple contracts simultaneously, ensuring delivery against programme, budget, and quality targets

• Lead and support site managers, supervisors, and operational teams

• Monitor project performance, addressing risks, delays, and cost variations proactively

• Ensure full compliance with health and safety legislation, company procedures, and statutory regulations

• Liaise with clients, residents, and stakeholders to maintain excellent service delivery and communication

• Conduct site visits, inspections, and progress reviews

• Manage subcontractor performance, procurement, and contractual compliance

• Review and approve RAMS, programmes, and project documentation

• Ensure high standards of resident care and minimal disruption during works

• Produce regular reports on contract performance, financials, and KPIs

• Support commercial teams with valuations, variations, and cost control

• Drive continuous improvement in operational performance and customer satisfaction

Essential Experience & Skills

• Proven experience as a Contracts Manager within the social housing or planned maintenance sector

• Strong background delivering kitchen and bathroom refurbishment programmes in occupied properties

• Experience managing multiple live contracts and operational teams

• Excellent knowledge of health and safety regulations within construction environments

• Strong client-facing and stakeholder management skills

• Ability to manage budgets, programmes, and resources effectively

• Commercial awareness and experience working alongside quantity surveyors or commercial teams

• Full UK driving licence

Desirable

• Experience working with housing associations or local authorities

• Relevant construction qualification (HNC/HND/Degree or equivalent)

• SMSTS or equivalent health and safety qualification

• Knowledge of compliance and regulatory standards within social housing