Contracts Manager

Job Description:

We are seeking an experienced Contracts Manager to join a busy Property Services team on a 3‑month temporary assignment, overseeing the delivery and performance management of responsive repairs, voids, and planned works contracts.

This role is ideal for a professional with strong repairs and maintenance operational knowledge, excellent contractor management skills, and the ability to drive service quality and value for money from day one.

🔧 Key Responsibilities

• Lead the day‑to‑day contract management of repairs, voids and planned maintenance providers.
• Monitor contractor KPIs including quality, timeliness, customer satisfaction and cost control.
• Ensure all works meet required standards, contractual obligations and compliance requirements.
• Work closely with Surveyors, Property Officers and external suppliers to resolve issues and improve performance.
• Manage contractor meetings, performance reviews and escalation processes.
• Support the delivery of void properties — ensuring high-quality, cost‑efficient and timely turnaround.
• Review, analyse and report on contract performance data, identifying risks and opportunities.
• Ensure all relevant health & safety, statutory and regulatory compliance standards are met.
• Drive continuous improvement across the service, identifying ways to increase efficiency and value for money.

🧩 About You

You will bring strong experience in repairs & maintenance contract management within housing, construction, facilities management or a similar environment. You should be confident managing supplier performance and resolving issues quickly.

Essential Experience

• Strong background in contract management for repairs, maintenance, or property services.
• Experience managing responsive repairs and/or voids contracts.
• Ability to analyse performance data and drive improvements.
• Confident working with contractors, building positive relationships, and holding suppliers to account.
• Good understanding of compliance, health & safety, and quality control.
• Able to work independently, manage a busy workload and deliver results at pace.

Desirable

• Experience in the social housing sector.
• Knowledge of asset management or repairs management systems.
• Understanding of planned and cyclical maintenance contracts.