Corporate Affairs Coordinator

Job Description:

Corporate Affairs Coordinator

Vehicle Certification Agency

Apply before 11:55 pm on Sunday 8th February 2026

📍 Location: Nuneaton (Hybrid)

💷 Salary: £30,485 - A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

 Available positions: 2

This role offers a versatile stream of work that will enable you a great insight into all facets of the VCA. You will be a fundamental part of the Corporate Affairs team and the wider Agency, assisting the work we do to ensure vehicles meet the required environmental and safety standards; directly impacting the lives of millions.

Daily responsibilities will see you collaborating closely with colleagues, stakeholders and customers, addressing general enquiries from manufacturers and the public seeking to understand aspects of the services provided by the VCA. You will also be involved in supporting assurance the Agency is compliant with Freedom of Information (FOI), Environmental Information Regulations and Data Protection.

A positive attitude and the ability to adapt in a fast-paced environment, where you can confidently manage conflicting priorities while offering a friendly and approachable manner, will allow you to thrive in this role and enjoy the benefits of helping those who need it.

We are passionate about supporting colleagues both mentally and physically; by offering a range of benefits and policies to ensure you can achieve a work-life balance. You will be a valued member of an organisation who cares a

Top Responsibilities

• Provide support to the Corporate Affairs Manager to log, track and process requests for information made under Freedom of Information, Environmental Information Regulations and Data Protection legislation
• Manage responses to general enquiries that come into the organisation. Ensure that they are either answered or directed to the appropriate subject matter expert in a timely way. Monitor and track enquiries to ensure that responses are provided within agreed time limits and to appropriate quality standards. Maintain appropriate records, case logs, and provide guidance to subject matter experts as required
• Respond to telephone enquiries that are not picked up through the automated phone system. Ensure that these are either answered or forwarded to the appropriate person. Monitor enquiries to ensure a timely response
• Support reception duties on a rotational basis, ensuring that visitors and deliveries are processed efficiently and professionally
• Provide support to the organisation around customer engagement and best practice.

For further information on the role, please read the role profile. 

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave). 
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.  
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance. 

About you

To be successful in this role you will need to have the following experience: 

• A good understanding of, and strong commitment to delivering high quality customer service.
• You are someone who gains a rapport quickly with others as you build effective working relationships with both colleagues and stakeholders.
• You have excellent communication skills both verbally and in writing and be confident dealing with colleagues and stakeholders alike using a high level of tact and diplomacy.
• Excellent organisational and administrative skills with excellent attention to detail.
• Ability to prioritise conflicting tasks whilst working to tight deadlines.
• Must be flexible, adaptable and keen to improve and to learn new skills.
• A good level of computer literacy and experience of Microsoft Office applications and tailored systems including Excel, Word and PowerPoint.

How to Apply
👉 Read the full job description and apply using the link provided.

This vacancy closes at 23:55 on Sunday 8th February 2026