Credit Account Manager

Job Description:

Credit Account Manager
Location: Kettering
Contract: Full-Time Monday to Friday (37.5 hours per week)
Based: Onsite based, this role doesn’t support hybrid working
Salary: £28000

The Credit Account Manager will oversee a portfolio of customers, ensuring performance meets both corporate and regional targets. This role acts as the central point of contact between internal field personnel and external customers, supporting credit operations, business development, new product rollouts, and the effective use of credit and collections processes.

A key aspect of the role involves building strong relationships with regional sales teams and field management, promoting the use of credit programmes, providing training, and resolving customer account issues to minimise delinquency and losses. The Account Manager is also responsible for overseeing active and overdue accounts, advising field teams on credit and collection matters, and supporting portfolio monitoring at a regional and national level.

DUTIES & RESPONSIBILITIES

• Receivables Management & Loss Control (approx. 70%)
• Work directly with field management and independent partners to manage delinquency levels and minimise losses, including direct customer contact.
• Resolve overdue account issues to retain customers and implement long-term corrective measures.
• Track, report, and communicate delinquency and loss performance to management.
• Build strong working relationships with field sales teams to support performance objectives.
• Provide guidance on credit programme processes and account status queries.
• Manage “skip” accounts through to resolution.
• Recommend legal escalation where necessary and coordinate related follow-up.
• Submit accounts for write-off in line with company policy.

PERSON SPECIFICATION
Essential:

• 5 GCSEs (or equivalent) OR 2–4 years’ experience in credit control, collections, or financial services.
• Professional and confident telephone manner.
• Strong IT skills including Microsoft Office.
• Excellent written and verbal communication.
• Positive, outgoing approach with strong interpersonal skills.
• Ability to work independently and manage workload effectively.
• Excellent organisational skills and the ability to prioritise multiple tasks.

Interested? Please click apply.