Credit Controller

Job Description:

Credit Controller
Derby
Office Based
£27,500 - £30,000
 

Eaton Syalon are working with a leading Derby based business to recruit a driven and relationship-focused Credit Controller to join their busy finance team. This is an office-based role offering a collaborative working environment with flexible start and finish times. The successful candidate will be responsible for proactive debt collection, building strong customer relationships, and resolving queries to support the company’s cashflow objectives.

In return, you will receive a competitive benefits package including:

• £27,500 – £30,000 per annum (depending on experience)

• 25 days annual leave plus bank holidays (with the option to buy up to 5 additional days)

• Bupa Private Healthcare

• Flexible working hours (start and finish times)

This is a fantastic opportunity for someone who enjoys problem-solving, working with autonomy, and contributing to a high-performing finance team.

Key Responsibilities

• Manage day-to-day credit control across a portfolio of around 450 live accounts.

• Proactively chase overdue payments via phone, email, and written communication.

• Build and maintain strong working relationships with customers and internal stakeholders to ensure prompt resolution of payment issues.

• Investigate and resolve complex invoice or account queries that may delay payment.

• Monitor credit limits and payment terms, escalating concerns as appropriate.

• Regularly review aged debt reports, identifying risk areas and implementing strategies for recovery.

• Collaborate with sales, commercial and operational teams to ensure a joined-up approach to debt collection.

• Continuously seek process improvements and suggest innovative approaches to improve cash collection and customer experience.

• Run customer statements and ensure timely distribution to relevant contacts.

• Support the Credit Manager with ad-hoc tasks including raising invoices and applications for payment/certificates.

  Skills & Experience

• Previous experience in credit control or accounts receivable, ideally in a high-volume, B2B environment.

• Background in construction or knowledge of industry practices (e.g. CIS, retentions) is advantageous.

• Strong communication and negotiation skills with a customer-focused, professional approach.

• Proactive and adaptable, with the ability to tailor collection strategies and solve problems creatively.

• Confident building and maintaining relationships with internal and external stakeholders.

• Highly organised with strong attention to detail and effective time management.

• Proficient in finance systems and Microsoft Excel.