Customer Account Coordinator- 18 Months FTC

Job Description:

Title: Customer Account Coordinator - 18 Months FTC

Salary: Dependent on experience

Working hours: Day Shift, Monday - Friday

Location: Shepshed, Leicestershire

VH Talent is working collaboratively with our client, a renowned, global engineering organisation to appoint a Customer Account Coordinator on an initial 18 Months FTC.

Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, this role could be perfect for you!

As Customer Account Coordinator, you will be the primary contact for our client’s customers. Answering all enquires efficiently, providing a proactive and bespoke service to ensure the best customer satisfaction.

Interested to learn more, call Vikki!

The Customer Account Coordinator (18 Months FTC) Role:

• Process customer purchase orders by reviewing requirements and accurately entering data into the ERP system.
• Stay current on import and export compliance requirements, monitoring regulatory changes and advising management on new or pending legislation that could impact business operations, while ensuring all mandatory government filings remain up to date.
• Interpret and apply relevant trade legislation, ensuring compliance with the most recent regulatory updates.
• Maintain and update export license records and logs.
• Provide support during internal and external compliance audits, working closely with Trade Compliance leadership as needed.
• Prepare, update, and maintain compliance-related reports and documentation.
• Generate customer quotations and supporting documentation, effectively managing priorities to consistently meet service expectations.
• Act as the main customer liaison for order management and enquiries, communicating with buyers and supply chain contacts via phone and email.
• Organise and coordinate customer visits and meetings when required.
• Route pricing-related questions to Senior Representatives or Commercial teams to ensure correct commercial terms are applied.
• Collaborate with Procurement, Demand Planning, and Manufacturing teams to develop accurate costings to support quotation activity.
• Leverage SAP or similar ERP systems to identify repeat and standard products, confirm availability, and assess lead times for customer orders.

You’ll Need:

• Experience of using an ERP system, preferably SAP is desirable however not essential 
• Previous experience of working in a Manufacturing or Engineering setting
• Attention to detail by ensuring all orders are recorded accurately
• Able to build excellent relationships with customers to encourage long term repeat business
• Able to gather data and present to a Senior Leader
• Good problem solving skills with the ability to use own initiative to provide solutions
• Working knowledge of import/export trade compliance requirements, including ITAR, EAR, OFAC, NRC, and U.S. Customs and Border Protection regulations.
• Proficient in Microsoft packages; Word, Outlook, Excel

What’s in it for you:

• Company bonus scheme
• Income Protection
• Pension Scheme offers up to 10% company contribution
• Employee discounts on various services and goods
• Training and development opportunities
• Being part of an organisation that rewards success and advocates employee appreciation
• Early finish Fridays
• Potential for the role to become permanent

VH Talent, your Permanent and FTC Recruitment Partner!