Customer Account Coordinator

Job Description:

Title: Customer Account Coordinator

Salary: £29,498 per annum

Working hours: Monday - Thursday 8:30am - 5:00pm and Friday 8:30am - 2:00pm 

Location: Leicester, Leicestershire

VH Talent, has partnered with a renowned global organisation, to support with appointing a Customer Account Coordinator. This unique role will provide the opportunity to work with a number of their prestigious engineering customers, managing their accounts and ensuring orders are processed efficiently and delivered on time.

If you’re customer focused and an experienced administrator, who has excellent IT skills (especially in Excel) and you’re seeking a rewarding role with a company that invest in its employees and works collaboratively to ensure the highest customer satisfaction, we’d love to hear from you! 

The Customer Account Coordinator Role:

• First point of contact for all internal and external customers, ensuring an excellent and efficient service is delivered
• Accurately processing customers orders, providing complaint resolution and handling general enquiries
• Responsible for overseeing and maintaining all activity for the customers accounts, including forecasting and compliance with Quality Standards
• Complete all relevant sales administration in order to process orders and ensure correct information is gathered and recorded 
• Data entry, using Microsoft Excel to keep records up to date and accurate, along with ERP data input
• Support internal production team where / when required
• Complete regular meetings by Teams with Key Accounts, discussing orders, progress updates and any escalated issues
• Ensure working to personal and department objectives and KPI’s to ensure wider business goals are achieved

You’ll Need:

• Experience of operating within an engineering or manufacturing environment would be highly advantageous
• Customer service skills with a proven track record of building robust relationships and operating within cross-functional teams
• Excellent administration skills, with attention to detail
• Highly organised with the ability to work on multiple projects, be proactive and ensure Service Level Agreements are achieved
• Able to follow instructions, however also able to use own initiative to drive tasks to completion and make decisions
• Previous experience of using an ERP system(s)
• Good problem solving skills with the ability to use own initiative to provide solutions
• Proficient in Microsoft packages, including Excel, Word and Outlook
• Experience of operating within a Continuous Improvement environment is desirable

What’s in it for you:

• 33 Days annual leave (including Bank Holidays)
• Early finish Fridays
• Permanent appointment
• Salary increases after 1 years' service 
• Excellent company pension
• Genuine opportunities for career development

VH Talent, your Permanent and FTC Recruitment Partner!