Customer Accounts Manager

Job Description:

More About The Role
Myton Horticulture is expanding — and we’re looking for an experienced Wholesale & Online Sales Specialist to drive the growth of our external sales channels. If you have strong commercial instincts, a passion for the horticulture and floral sector, and thrive on building long-term customer partnerships, we’d love to hear from you.
About the Role
As our Wholesale & Online Sales Specialist, you will play a pivotal role in developing new sales opportunities while managing a portfolio of established clients. You’ll identify and grow wholesale, online, and non-retail channels (such as funeral and event suppliers), ensuring all sales activity complements and supports our retail operations.
Your work will directly contribute to category growth, margin improvement, and the ongoing success of Myton Horticulture.

Key Responsibilities

• Manage and nurture relationships with existing external retail accounts.
• Work with central business development colleagues to onboard new external retail customers.
• Secure and deliver new non-retail business (e.g., funeral directors and trade partners).
• Build strong relationships and develop joint business plans tailored to each customer.
• Achieve external sales targets while maintaining zero overdue debt.
• Work closely with the Operations team to ensure products are consistently best-in-class.
• Partner with colleagues across stock, planning, logistics, and availability to deliver exceptional service.
• Collaborate with Technical and NPD teams to maintain high standards, product innovation, and compliance.
• Negotiate pricing, terms, and service agreements to maximise value and operational efficiency.
• Ensure sales growth is profitable, sustainable, and aligned with margin expectations.
• Oversee correct pricing, invoicing, and adherence to pre-agreed credit limits.
• Contribute to the delivery of budgeted manufacturing and category performance.

About You
What We’re Looking For

• Strong understanding of the flower and horticulture market.
• Excellent knowledge of third-party sales channels and strategies for business growth.
• Outstanding negotiation and sales ability.
• Proven talent for building long-lasting customer relationships.
• High energy, drive, and commitment to delivering results.
• Strong commercial judgement and decisiveness.
• Excellent organisational and planning capability.
• Ability to influence others and promote collaboration across teams.
• Creative thinking and problem-solving skills to deliver innovative solutions.
• Significant experience in account management, ideally within the flower, horticulture, or FMCG sectors.

In return for your hard work we will offer you:

- Six weeks holiday (including bank holidays)

- 15% discount in our stores available from the day you join us 

- Additional 10% discount More Card for a friend or family member

- Career progression and development opportunities

- Subsidised staff canteen 

- Free parking

- Market leading pension and life assurance

- Healthcare/Well-being benefits including Aviva Digital GP

- Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more

- Long Service Awards 

- Optional Payroll charity donations 

- Enhanced Family/maternity/parental leave

About The Company
You’ll find a great big welcome here at Myton Food Group - the part of our business that looks after manufacturing, whilst maintaining strong roots within Morrisons Supermarkets.
At Myton Food Group, we have a legacy to be proud of. We’re British farming’s biggest single direct customer. We buy from highly valued suppliers. And we’re passionate about the quality of our food. Today, we have 19 manufacturing sites across the UK, where we pack and process fresh meats and fish, savoury and sweet pies, fruit and veg, flower bouquets, bread and lots more.
We really do stand out in the world of food manufacturing. But what we’re especially proud of is the way we all get stuck in and work as a team, in partnership across our supply chain. Read more about what we do at our Myton Food Group website.