Customer Care Advisor/Planner (Administration)

Job Description:

Role - Customer Care Advisor / Planner

Location: Tamworth, West Midlands

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.

What this role is all about

As a Customer Care Advisor/Planner, you're the person who keeps everything moving. You'll be the go‑to point for tenants, clients, and trades teams - making sure repairs are booked quickly, communication is smooth, and everyone feels supported. Every day is different, and every task you complete directly improves someone's home and experience.

What you'll be doing

• Coordinating and scheduling repair works based on service requests or client reports
• Building brilliant communication links between tenants, clients, and our trades teams
• Prioritising urgent repairs and managing resources to meet our service level commitments
• Keeping accurate records of work, performance, and progress
• Updating stakeholders so they always know what's happening and when to expect completion
• Ensuring every repair meets high health, safety, and quality standards
• Working with suppliers and contractors to source materials and manage costs
• Looking for opportunities to improve our processes and customer satisfaction
• Responding quickly to emergency repairs and adjusting schedules where needed

• About You:
• Previous experience working in a customer service/planner role
  Excellent interpersonal and communication skills, with the ability to effectively communicate.
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel, Outlook & Teams/SharePoint).
• Good administration skills with the ability to coordinate numerous tasks during the working day.
• Competent, clear and concise writer
• Ability to work on own initiative

Why you'll love it

This isn't just a planning role - it's about making a real difference. You'll be part of a supportive team, working in a fast‑paced environment where your organisation and people skills genuinely matter. You'll help ensure repairs are completed quickly and professionally, creating better living experiences for our customers.

What happens next ?

Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.