Customer Care Coordinator - Housing

Job Description:

Job Title: Customer Care Coordinator
Location: Leicester
Salary: £30,000 – £35,000 + excellent package

Job Overview

An exciting opportunity has arisen for an experienced Customer Care Coordinator to join a leading UK housebuilder. This role sits within a busy Customer Care team and plays a key part in ensuring customers receive a high standard of aftercare service across multiple residential developments.

The successful candidate will be highly organised, customer-focused, and confident coordinating subcontractors, suppliers, and internal teams in a fast-paced environment.

Key Responsibilities

• Manage incoming customer care calls and log all issues accurately

• Coordinate materials and subcontractor attendance to ensure maintenance and defect works are completed efficiently

• Liaise with Customer Care management to ensure all defects are monitored and resolved

• Maintain and update customer care logs and trackers

• Check invoices and process for payment approval

• Work closely with the Buying team to order materials as required

• Regularly report defects to subcontractors and monitor progress

• Arrange completion of end-of-defects works for Housing Associations

• Liaise with Site Teams to ensure remedial works are completed within agreed timescales

• Support Sales Teams by responding to customer queries

• Book appointments for suppliers, subcontractors, and site teams to address latent defects

Working Arrangements

• Flexible approach to daily duties and working hours

• Ability to travel to development sites and the divisional office

• Occasional Saturday working (09:00 – 13:00)

Package & Benefits

• Competitive salary of £30,000 – £35,000

• Annual bonus scheme

• Contributory pension

• 25 days holiday plus bank holidays

• Benefits and discounts portal

• ShareSave scheme

• Cycle to Work scheme

• Life assurance

• Holiday purchase scheme

• Ongoing training and development opportunities

For more information, please call Rhys Jones in the ITS Cheltenham office.