Customer Care Operative

Job Description:

Customer Care Operative – Derbyshire, Nottinghamshire, Staffordshire & Leicestershire

We’re seeking a versatile and customer-focused trades professional to join our team, working across the North Midlands, including Derbyshire, Nottinghamshire, Staffordshire, and Leicestershire. This role is ideal for someone who enjoys a varied workload, takes pride in their craftsmanship, and delivers a first-rate service to homeowners.

Day-to-Day Responsibilities

• Deliver all repairs and maintenance tasks to a consistently high standard.

• Communicate clearly with customers, keeping them updated as work progresses.

• Take ownership of each job, ensuring it’s completed safely, tidily, and on time.

• Work closely with office-based colleagues to report any recurring or technical issues.

• Organise materials and resources effectively to minimise downtime.

• Keep vehicles, tools, and equipment clean, well-stocked, and ready for use.

• Follow all relevant safety procedures and site requirements.

• Use initiative and experience to resolve issues independently and support the wider team.

What We’re Looking For

Experience & Background

• Skilled in a core trade, with additional experience across other disciplines.

• Previous work in property maintenance, housebuilding, or customer aftercare preferred.

Key Skills

• Strong practical knowledge of building standards and repair methods.

• Confident diagnosing and fixing issues with minimal disruption.

• Excellent communication and organisation skills.

• Capable of managing time effectively across multiple locations.

• Familiar with NHBC or similar residential build standards.

Personal Qualities

• Professional, approachable, and respectful in customers’ homes.

• Takes pride in leaving every job clean, safe, and finished to a high quality.

• Positive attitude with the ability to work independently or as part of a team.

• Self-motivated, dependable, and proactive in finding solutions.