Customer Experience & Booking Advisor

Job Description:

Customer Experience & Booking Advisor

Wellness | Spa | Experiences
Location: Coventry

Salary: £25,396.80 basic + commission (c. £27,800 OTE)

If you've worked in a spa, salon, beauty clinic or wellness brand, this will feel familiar – just without the treatment room.

Spa experiences are all about helping people switch off, recharge and treat themselves. This role sits right at the heart of that journey, guiding customers through spa days, spa breaks and treatments, and turning their enquiries into memorable experiences.

You'll spend your day talking to customers who want what you're offering – helping them choose the right spa, the right treatment and the right package.

What you'll be doing: Customer Experience & Booking Advisor

• Speaking to customers via inbound calls and live chat about spa days, spa breaks and treatments
• Listening to what the customer really wants – relaxation, celebration, recovery or indulgence
• Offering confident, impartial advice based on their needs
• Converting enquiries into confirmed bookings
• Managing amendments and cancellations with care and professionalism
• Keeping booking details accurate within the CRM system

This role is ideal if you've come from: Customer Service & Sales Advisor

• A spa, salon or beauty therapy background
• Wellness, skincare or treatment-based customer service
• Hospitality or premium experience-led sales
• Phone-based sales where service quality really matters

What were looking for: Customer Experience & Booking Advisor

• Warm, calm and confident on the phone
• Naturally good at building rapport and trust
• Comfortable guiding customers to a decision, not hard selling
• Strong customer service skills with a commercial edge
• Able to stay composed during busy periods

Working hours:
Monday–Friday (9:00–5:30 or 10:30–7:00)
One in three Saturdays (9:00–5:00)

What you'll get in return: Customer Experience & Booking Advisor

• £25,396.80 basic + commission (OTE c. £27,800)
• Birthday leave
• Agent rates and 50% discount on selected spa experiences
• Familiarisation spa visits (yes, really)
• Free tea, coffee and Pick & Mix
• Free on-site parking and gym membership
• Paid expenses for personal fitness challenges
• Dress-down environment and a genuinely friendly team
• Social events and team activities
• Generous workplace pension

Interested?
If you enjoy helping people feel good, love talking about treatments and experiences, and want a role where customer care and sales work hand-in-hand, this is well worth a look.

Apply now.