Customer Experience Manager (Engineering/Technical)

Job Description:

Customer Experience Manager (Engineering/Technical)

Based in or commutable to Tamworth

This will include some travel to customer sites but the bulk of the work is in Tamworth

£55,000 - £60,000 + Progression Opportunities + Pension + Holiday

Are you from a Customer Experience or Account Manager background looking to join an ambitious company in a key role where you could progress to leading a team in the future?

On offer is a varied opportunity where you will play an integral role in the ongoing success through managing all customer relationships ensuring their excellent reputation in the industry grows even further.

If successful you will be joining an SME company with big progression plans. They to aim to produce Biofuels for various agricultural machinery as well as working alongside Anaerobic Digestion facilities across the UK. They currently are expanding to their second office with aim to further continue their growth over the next 5 years.

The ideal candidate will be from a Customer Experience or Account Manager background within Engineering, Energy or other related Technical sectors.

The Role

• Build strong relationships and guide customers from the moment they sign through to installation and beyond, becoming their trusted partner every step of the way.
• Working across teams like sales, engineering, and operations, you'll bring everything together to deliver projects smoothly, efficiently, and to a high standard.
• Spot opportunities to improve processes and create a more seamless, enjoyable journey for every customer.
• Keep customers informed and confident by translating technical details into clear, simple communication.
• By listening to customers and resolving issues, you'll directly influence how products and services evolve as the company grows.

The Person

• Must have a relevant background in Customer Experience, Customer Success, Account Management or similar
• Must have a technical or Engineering background or any other relevant Energy Sector knowledge
• Must be happy to travel to customer sites when required - however the bulk of the work will be in the Tamworth office
  
  
  
  To apply for this role or to be considered for further roles, please click "Apply Now" or contact Daniel Thomas at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.