Customer insight administrator

Job Description:

Customer insight administrator

• Location: Waterfront House NG9
• Job Type: Temporary (up to 6 months)
• Salary: £13.32 PAYE or £17.69 Umbrella per hour
• 2 days from office - 8am till 8pm flexible on hours worked - happy to have someone work one day on the weekend if needed

We are seeking a Customer Insight Call Interviewer to join a large housing association within their Strategy, Performance and Projects team on a temporary basis for up to 6 months, covering a secondment. This role is crucial in engaging with customers to gather feedback on services provided, playing a key role in enhancing customer experience and fostering a culture of continuous improvement.

Day-to-day of the role:

• Act as the first point of contact for collecting customer feedback in real-time situations.
• Build trust and showcase an empathetic approach during interactions.
• Capture customer comments and take ownership of enquiries that require further action.
• Prioritise and manage survey calls to a high standard, ensuring accurate recording of survey responses.
• Provide efficient, courteous service to both internal and external customers.
• Work collaboratively with colleagues across the Corporate Services Directorate and other teams to improve service effectiveness.
• Support the delivery of all administrative tasks within the Customer Insight Team.

Required Skills & Qualifications:

• Ability to cultivate trust with customers and create an open and honest environment for sharing experiences and feedback.
• Background within a housing or local authority environment
• Excellent customer support skills and ability to handle challenging situations effectively.
• Strong interpersonal skills to quickly establish credibility and build relationships.
• Excellent communication skills with the ability to adjust delivery style to the audience.
• Ability to prioritise tasks effectively amidst changing demands.
• Good level of computer literacy, including proficiency in office applications and web-based browsers.
• Exceptional record-keeping skills and strong attention to detail.

To apply for the Customer insight administrator position, please submit your application with a fully updated CV attached