Customer Interface Manager

Job Description:

Are you a Customer Relationship Manager? Do you hold experience managing a team of account managers? Are you confident being primary point of contact for OEM’s within the Aerospace Industry?
If so, a leading metallic manufacturing business based in Derby is looking to take on board a Customer Relationship Manager to drive their department.
 
Customer Relationship Manager
Permanent Position
ASAP Start – Site based position
8-4:45 M-T / 8-12:30 F
Derby
Customer Relationship Manager
Job Description:

• Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI’s are met and actioned accordingly
• Main point of contract for Aerospace OEM customers. This would involve leading presentations, weekly/bi-weekly meetings, being the point of escalation and being the business representative in front of customers.
• Conducting regular performance and forecasting reviews with customers and internal account managers to monitor build rates, maintain stability and proactively forecast risks to business capacity
• Continuously improve the Customer Interface department and processes within the team.

 
Customer Relationship Manager
Essential Experience/Skills/Qualifications

• Experience leading a team
• Must have worked with an engineered/manufactured product (Aerospace is advantageous)
• Extensive experience managing a portfolio of customer accounts.
• Strong personality and the ability to deal with challenging/demanding customers

 Please apply below if this role is of interest!