Customer Interface Manager

Job Description:

We are looking for a Customer Interface Manager to work in a busy manufacturing environment at our Derby site.

Working hours: 37.5 hours, Monday to Thursday 8.00am to 4.45pm (with 30 minutes unpaid lunch), Friday 8.00am to 12.30pm

Salary: £50,000 to £60,000 

Benefits:

• Competitive pay
• Pension
• 25 Days Annual Holiday plus 8 statutory days
• BUPA Healthcare
• Long Service awards
• Death in Service
• Onsite Parking

Purpose of role and accountabilities:

Reporting the Head of Customer Interface and Supply Chain, the function of the role is to manage a portfolio of clients within the aerospace industry through:

• End to end account management processes, demonstrating a high level of leadership and strategic thinking
• Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI’s are met and actioned accordingly
• Stakeholder relationships – Leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers. Be the point of escalation for customers should the need arise
• Orderbook Management - conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, sales, monitor build rates and protect and forecast risks to business capacity constraints
• Create robust plans and strategies to be proactive in improving site performance and customer targets

Core skills/attributes needed:

• Extensive knowledge of managing a portfolio of customer accounts preferably within the aerospace or automotive industry or similar.
• Requires excellent analytical skills, is reliable and consistent with ability to resolve problems at all levels.
• Requires thoroughness, resourcefulness, adaptability to shifting priorities/deadlines and multi-tasking.
• MRP management.
• Capable user of Microsoft software including Excel, PowerPoint and Outlook.
• Confident communicator across all disciplines within the organization and must possess the ability to interact effectively and timely with all levels.
• Ability to create presentations and present information internally and externally to customers and senior management in an engaging manner via various methods.
• Strong customer focus combined with business development skills and commercial awareness. Page 2 of 2 Gardner Aerospace Confidential (AMBER) Document.
• Strive for excellent customer satisfaction even during challenging project timescales/deliveries and takes full ownership of the assigned customer account.
• Actively drives other departments to meet customer expectations.
• Resilient and able to work under pressure, as part of a team but often on their own initiative.
• Ability to communicate and negotiate at all levels to establish and meet expectations.
• Work as a team to drive performance excellence in the site.

Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all.

Quality: support the quality accreditations across the business to ensure the delivery of a ‘right first time’ performance

Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders

Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets

People: support organisational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community