Customer Liaison Officer (Administrator)

Job Description:

EQUANS is a global leader in energy services, with nearly 100,000 employees in over 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS provides FM, regeneration, technical, and energy services, specialising in smart buildings, green mobility, district energy, as well as renewables. EQUANS' 13,500 UK & Ireland employees support the transition to net zero and digital and industrial transformations. EQUANS is a Bouygues group company.

Are you passionate about people and ready to be the bridge between communities and innovation? EQUANS is seeking a dynamic Customer Liaison Officer (CLO) to join the team and play a pivotal role in transforming resident experiences during refurbishment and retrofit projects.

What You'll Do:

• Be the Resident Champion: Serve as the primary point of contact for residents, addressing their questions, concerns, and feedback with empathy and professionalism.
• Master Project Coordination: Liaise with residents, internal teams, clients, and contractors to ensure seamless project execution and a positive experience for all.
• Drive Customer Satisfaction: Build and nurture strong relationships with residents, striving to exceed satisfaction targets and KPIs.
• Logistics Support: Organize and facilitate resident needs-whether it's booking access, providing dust sheets, or assisting with packing and storage.
• Communicate with Clarity: Deliver clear, timely updates on project details, timelines, and impacts, ensuring residents always know what to expect.

What We're Looking For:

• Experience: Previous experience in a resident-facing role (construction, housing, or related fields) is a plus, but not essential.
• Skills: Excellent communication, problem-solving abilities, and a genuine passion for helping others.
• Growth Mindset: Eager to learn? Our apprenticeship roles offer structured training to help you develop both construction and customer service expertise.

Ready to embark on a rewarding career where every day brings new opportunities to connect, solve problems, and make a difference? Apply now to become a Customer Liaison Officer at EQUANS!

What Happens Next?

Your application and CV will be carefully reviewed by the recruitment team managing this position. If your experience matches the role requirements, we will contact you within 48 hours to discuss the opportunity and outline the next steps.

Please note that initial contact from our recruitment team will come from a Manchester-based telephone number.