Customer Liaison Officer

Job Description:

Are you looking for your next role as an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?

We are currently recruiting for an experienced Customer Liaison Officer in refurbishment projects for a nationwide contractor to join them on a permanent basis out of Nottingham

You will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.
Package -
• Basic Salary of up to £32,000 (D.O.E)
• Car Allowance of £5,250
• Yearly bonus incentives
• Access to an online discounts portal, employee assistance program & much more!

What are we looking for?
• Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
• Strong communication and interpersonal skills, with a customer-first approach.
• Understanding of kitchen and bathroom refurbishment works
• Experience working in occupied social housing environments.

Key Responsibilities:
• Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
• Conduct pre-start visits to explain the scope of works and answer resident queries.
• Manage complaints and resolve issues sensitively and professionally
• Organise and attend resident meetings, open days, and progress updates.
• Ensure residents are aware of health and safety procedures and property access needs.
• Support vulnerable residents and ensure special requirements or adjustments are considered.