Customer Relationship Manager

Job Description:

Bright Selection is delighted to be supporting a premium care provider with the recruitment of a Customer Relationship Manager for a brand-new luxury care home currently in development in Leicestershire.

This is a rare opportunity to join a home ahead of opening, playing a pivotal role in building occupancy, establishing community presence, and shaping the resident journey from the very beginning.

Key Responsibilities:

You will lead all pre-opening and post-opening sales and marketing activity, ensuring strong enquiry generation, high-quality conversions, and a seamless admissions experience for residents and families.

• Driving enquiries and converting interest into admissions
• Building strong relationships with local communities, professionals, and referral partners
• Planning and delivering marketing events and outreach activity
• Maintaining accurate CRM data, analysing KPIs, and reporting on performance
• Working closely with the commissioning team to achieve occupancy targets

The position is central to ensuring the home reaches budgeted occupancy and sustained commercial success.

Requirements:

We are seeking an experienced care home sales or admissions professional who:

• Has a proven track record in occupancy growth within the care sector
• Is confident working in a commissioning or pre-opening environment
• Builds trust quickly with families and professional stakeholders
• Is organised, proactive, and motivated by targets and outcomes
• Holds a full UK driving licence

Remuneration & Benefits:

• Salary up to £45,000 depending on experience
• Commission per admission plus additional occupancy and new-build bonus
• Further earnings linked to sustained occupancy performance and upselling success.
• 25 days annual leave plus bank holidays

You will be joining a well-established, highly regarded luxury care operator known for developing award-winning environments and high-quality later-life care services.

For more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.