Customer Sales Advisor

Job Description:

Customer Sales Advisor – Contract Catering / Compass Sector

Location: Birch Coppice, Dordon
Job Type: Full-time and Part-time positions available
Contract: Permanent

About the Role We are looking for enthusiastic and customer-focused Customer Sales Advisors to join our busy Contract Catering / Compass sector sales team.

In this role, you will manage and develop a portfolio of customers, ensuring exceptional service while identifying opportunities to grow sales. You will work closely with internal teams to process orders accurately and provide an excellent experience for every customer.

This position is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in delivering great results.

Key Responsibilities:

• Handle incoming calls and emails promptly and professionally
• Process customer orders accurately and efficiently
• Produce and follow up on quotations to maximise sales opportunities
• Build and maintain strong relationships with customers and colleagues
• Identify opportunities to upsell and cross-sell products
• Support account managers with tenders, product sourcing, and customer requests
• Meet and exceed sales and service targets (KPIs)
• Keep records and systems up to date and accurate
• Provide consistent, high-quality customer service at all times

About You:

• Previous experience in a customer service or sales role (office-based preferred)
• Excellent written and verbal communication skills
• Strong organisational skills with great attention to detail
• Confident using computers, CRM systems, and other digital tools
• Positive, proactive, and able to work well in a team or independently

Desirable:

• Knowledge of the catering, hospitality, or equipment supply industry
• Experience working towards revenue or performance targets

What We Offer:

• Competitive salary and performance-related bonuses
• Both full-time and part-time opportunities
• 25 days holiday plus bank holidays (pro rata for part-time roles)
• Pension scheme and employee benefits
• Ongoing training and development to support career growth
• Supportive, friendly team culture built around ambition, teamwork, and creativity

If you are passionate about delivering great service and want to be part of a team that values energy, innovation, and success, we’d love to hear from you. Apply today!