Customer Service Administrator

Job Description:

Office Based

Monday - Friday-  8am - 4pm (37.5 hours a week) - Please note this role will evolve to work weekends and shifts but this is not operating currently

£25,000 per annum

Permanent

Rugby - Swift Valley

Our client is looking for an experienced customer service administrator to join a pleasant team of 6 .The role will involve speaking  and emailing to vulnerable customers providing them with updates, information and help with their enquiries.

This is a growing business, looking for someone able to deal with a changing environment and able to provide ideas and support.

Main responsibilities:

• Dealing with customer enquiries via telephone and email and showing genuine customer care.
• Providing administrative support
• Resolve customer queries, complaints , or issues by providing solutions
• Entering information and updating the CRM system.

Skills & experience:

• Customer service experience ideally in contact centre or retail (ideally both)
• Strong IT skills with experience of Outlook, Word and Excel
• Excellent verbal and written communication skills
• Strong attention to detail
• Able to adapt to a changing environment

This client offers a supportive work environment focused on employee well-being and success.

Interested?

Please apply below.

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