Customer Service Administrator

Job Description:

Customer Service Advisor
Location: Nottingham (hybrid work available)

Salary: £24,000 p/a + £1,000 (bonus)
Type: Full Time - Permanent

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80's our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home.

As a Customer Services Administrator at XMA, you’ll play a vital role in supporting the Customer Experience (CX) strategy. You’ll be the first point of contact for the customers, ensuring their queries are resolved efficiently and professionally. From delivery issues to returns and credits, you’ll handle it all with a smile and a solution-focused attitude.

Key Responsibilities: Customer Service Advisor

• Respond to customer queries via phone, email, and ticketing system.
• Investigate and resolve issues such as delivery problems, credit requests, and returns.
• Collaborate with internal teams and third-party suppliers to ensure seamless service.
• Meet KPIs and SLAs set by the Customer Services Manager.
• Identify root causes of recurring issues and implement preventative measures.
• Support continuous improvement initiatives across the business.

What We’re Looking For

Essential:

• Experience in a customer service environment.
• Strong communication and relationship-building skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• A proactive, detail-oriented, and adaptable approach.

We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”

We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.

If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

KEYWORDS: Administrator, Customer Service, Problem Solving, Communication.