Customer Service Administrator

Job Description:

Customer Service Administrator

£24,500pa, NN17 4AN, 33 days leave, 9am - 5pm M-F, Healthcare, Life Insurance, Parking, Training, Permanent, Immediate Start

Due to continued success and career progression, a head office location of a niche specialist machinery supplier has an exciting opportunity for a Customer Service Administrator to join them. You will provide administration support to customers and field based colleagues:

• Taking incoming calls and emails from customers and team of engineers and managing their queries, making regular outbound contact with customers to confirm time-scales
• Preparing and distributing quotations to customers, processing confirmed visits
• Scheduling preventative maintenance site visits, ensuring all parts itinerary is present prior to visit, ordering parts from supplier when required
• Liaising with field team daily, update jobs on CRM system, liaising with other teams including workshop when required
• Compiling information for reports for senior management
• All administration duties related to the role, providing adhoc administration support to other areas of the business when required

We would expect the successful Customer Service Administrator to be able t demonstrate a good working knowledge of databases/CRM systems and Microsoft office including Excel, be an excellent communicator and have a friendly and confident telephone manner. You will be supported 1 to 1 to become familiar with the company processes and procedures. This would be an ideal role for you if you have worked within sales administration, support administration or an account administration position, from a manufacturing or engineering environment.

You will be joining the Corby Head Office of a company that has been established for over 20 years, and has an enviable reputation in their specialist field. Working directly with the operations team, this role offers variety on a daily basis. The organisation name is synonymous with delivering outstanding quality machinery and service, and are keen to recruit a Customer Service Administrator who strives to offer the same.

• 33 days paid holiday per year
• Permanent
• Immediate start
• Healthcare and Life Insurance
• Pension
• Monday to Friday 9am till 5pm
• Friendly team environment

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.