Customer Service Administrator

Job Description:

Our fantastic client, based in Nottingham, are looking for a Customer Service Administrator to join their friendly team. They are looking for someone who is passionate about customer service, who will help strengthen and enhance their current team. You'll be joining a close knit customer service team with 3 others (this is not a contact centre environment). Candidates must have experience in a similar office based customer service role.

Permanent role
Monday to Friday 9am - 5pm
Hybrid working (1 day at home) after probation
£26,000 depending on experience.

Customer Service Administrator - The Role:

• Communicating with their clients and customers via phone and email, providing them with personalised interactions tailored to their needs;
• Ensuring all clients and customers have an effortless experience;
• Handling and resolving any complaints;
• Ensuring records are kept up to date;
• Dealing with payments and following up any queries;
• Building relationships with clients and customers

 Customer Service Administrator - The Candidate:

• Great communication skills and the ability to interact with their customers
• Computer literate with good knowledge of Microsoft Office applications and database software.
• Excellent telephone manner.
• Highly accurate with attention to detail.
• Positive mental attitude coupled with a desire to serve customers.
• A real desire to help customers.
• Free thinking, creative and innovative and keen to foster a culture of team spirit and fun.