Customer Service Administrator

Job Description:

My client are a long established and successful business basing in Nottingham. They are seeking an experienced customer service professional to join their team on a permanent basis. 
 
Customer Service Administrator - Key Responsibilities

• Provide timely and professional responses to all customer enquiries received via email or telephone.
• Manage the full lifecycle of sales orders, ensuring accurate processing from initiation through to completion.
• Build and maintain positive customer relationships, offering support and guidance whenever required.
• Process equipment returned for service, calibration/measurement, or repair.
• Prepare quotations for any remedial work associated with service orders.
• Coordinate and schedule on-site customer visits for installations and training.
• Manage and process international payment methods in accordance with company procedures.
• Liaise with freight forwarders and courier services to meet delivery timelines and requirements.
• Produce export documentation such as commercial invoices, packing lists, and certificates of origin.
• Prepare and submit customer invoices via paper, electronic, or portal-based systems.
• Compile customs documentation in compliance with current HMRC regulations.
• Maintain accurate and up-to-date customer records within the CRM system.
• Administer distributor commission processes.
• Collaborate with sales, production, and administrative teams as needed to support business operations.
• Contribute to a culture of continuous improvement across all duties and processes.
• Perform any additional tasks deemed appropriate by the Line Manager.

Customer Service Administrator - The Candidate

• Demonstrated experience in a customer service or customer-facing administrative role..
• Proficient computer skills, including strong working knowledge of Microsoft Office applications.
• Excellent accuracy and attention to detail.
• Strong literacy and numeracy capabilities.
• Clear, polite, and effective communication skills, including experience working with international customers.
• Positive, proactive, "can-do" attitude.
• Ability to work independently or collaboratively in a fast-paced and demanding environment.
• Flexible and adaptable, with the ability to take on new tasks and responsibilities as needed.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.

INDX