Customer Service Administrator

Job Description:

Are you an experienced Administrator seeking to join the world's leading calibration services company, offering flexible work options and excellent career growth opportunities?

If so, we have an exciting opportunity for you as a Customer Services Administrator based in Derby.

Joining our team as an Administrator for Raynesway, you will be responsible for delivering exceptional customer service and be expected to deal with customer service related queries and deal efficiently with and monitor customer enquiries.

You will be required to facilitate visitors access to site and also be a central point of contact for all Contractors. You will monitor and track customer assets using relevant in-house systems. Looking after Customer emails and acting as the central point of contact for Raynesway Cal inbox. Building relationships both with the customer and internally liaising with other departments and branches.

• Competitive salary
• Continuous development and training plan
• 25 days holiday and the option to buy/sell days
• Flexible working options
• Access to the Trescal PerksHub
• Employee well-being programme
• Medical Health Cash Plan
• Pension and Life Assurance Scheme
• Cycle to work scheme
• Gym membership discounts

• Previous experience working in a Customer Service or administrator in a Customer Facing role
• Excellent IT skills and knowledge of Office Suite
• Excellent telephone manner and communication skills
• Proven organisational skills and ability to perform multiple tasks efficiently and in line with specific timelines.
• Self motivated and team-orientated