Customer Service Administrator

Job Description:

Customer Service Administrator
£25,000 – £26,000
Burton on Trent
Full Time | Office Based | Monday to Friday

Eaton Syalon are proud to be supporting a highly regarded business in Burton upon Trent with the recruitment of a Customer Service Administrator on a permanent basis.

This is a fantastic opportunity for a bright, proactive individual who enjoys being at the heart of a busy customer focused environment. You will be joining a friendly, supportive team where collaboration, attention to detail and great service really matter.

The role would suit someone who enjoys variety, problem-solving and working closely with customers, logistics and internal teams to ensure everything runs smoothly.

The Role:

• Handling and processing customer orders via phone and email
• Supporting stock control and investigating delivery discrepancies
• Responding to customer and end-user product and service enquiries
• Assisting with claims and technical administration
• Updating internal systems accurately and efficiently
• Working closely with logistics, warehouse and internal sales teams
• Providing day-to-day administrative support across customer accounts

What We’re Looking For:

• Previous experience in a customer service or administrative role
• Confident, professional telephone manner with a customer-first mindset
• Strong attention to detail and a proactive, organised approach
• Comfortable using systems such as Outlook, Excel and order/CRM systems
• Someone reliable, positive and keen to build a long-term career within a supportive business

If you are a bright Customer Service Administrator looking for a permanent role where you can really add value and grow, we’d love to hear from you.

Apply now or contact the Professional Services team at Eaton Syalon for a confidential discussion.