Customer Service Administrator

Job Description:

We’re looking for a proactive Customer Service Administrator join a successful manufacturer and supplier of a wide range of products for the construction industry.

What you’ll do

• Process orders, call-offs, quotes and customer enquiries (email & phone)

• Liaise with branches, Key Account Managers, Technical and Estimating teams

• Monitor stock, deliveries, shortages and service issues

• Produce accurate weekly/monthly reports and track KPIs

• Flag delays, resolve issues and keep customers informed

• Support continuous improvement of CSO processes

What we’re looking for

• Strong customer service and communication skills

• Highly organised with great attention to detail

• Confident using Excel and producing management reports

• Calm under pressure and able to manage a busy workload

• Self-motivated, team-focused and driven

• Comfortable working with multiple stakeholders and Teams meetings